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At HumSatva, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, humsatva.com, or make a purchase from our eco-friendly e-commerce store.

  1. Information We Collect
    We collect various types of information to provide and improve our services to you.
    We may also collect non-personal information that does not directly identify you, such as:
  2. How We Use Your Information
    HumSatva uses the information we collect for various purposes, including:
  3. Disclosure of Your Information
    We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
  4. Data Security
    We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
  5. Your Rights
    You have certain rights regarding your personal information, including:
  6. Cookies and Tracking Technologies
    HumSatva uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit our site. They help us understand how you interact with our website and allow us to improve our services. You can choose to accept or decline cookies through your browser settings. However, declining cookies may prevent you from taking full advantage of our website.
  7. Third-Party Links
    Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
  8. Changes to This Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. We encourage you to review this Privacy Policy periodically for any changes.
  9. Contact Us
    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
    HumSatva Customer Support
    Email: komal.humsatva@thereformdesign.com
    Phone: 7337358468
    Address: 1st Floor, Shakti Nilayam, Capital Pk Rd, Cyber Hills Colony, VIP Hills, Silicon Valley, Madhapur, Hyderabad, Telangana 500081

Terms and Conditions for Humsatva Brand

Welcome to Humsatva. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, you must not use our services.

Definitions

  • "Humsatva," "we," "us," or "our" refers to the Humsatva brand and its affiliated entities.
  • "User," "you," or "your" refers to any individual or entity that accesses or uses our website or services.
  • "Products" refers to all items available for purchase on our website.
  • "Services" refers to any services provided by Humsatva, including but not limited to customer support and product delivery.

Acceptance of Terms
By using our website and purchasing our products, you confirm that you are at least 18 years of age or have the consent of a parent or guardian. You agree to provide accurate information during the registration and purchasing process and to keep this information up to date.

Product Information
We strive to ensure accuracy in all product descriptions, images, and pricing. However, we do not guarantee that the information is error-free. Humsatva reserves the right to modify or discontinue any product without prior notice. Prices are subject to change, and we will notify you of any changes before processing your order.

Orders and Payment
When you place an order, you agree to pay the total amount specified at checkout, including any applicable taxes and shipping fees. We accept various payment methods detailed on our website. All transactions are processed securely, and we do not store your payment information.

Shipping and Delivery
Shipping options will be presented at checkout. Delivery times may vary based on your location and the shipping method selected. While we strive to meet estimated delivery times, we cannot guarantee them. Humsatva is not responsible for delays caused by third-party carriers or unforeseen circumstances.

Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely happy with your product, you may return it within 30 days of receipt for a full refund or exchange, provided it is in its original condition. To initiate a return, please contact our customer service team for instructions. Shipping costs for returns may be the responsibility of the customer unless the product is defective or incorrect.

Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Humsatva or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Limitation of Liability
To the fullest extent permitted by law, Humsatva shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability to you for any claims arising from your use of our website or products shall not exceed the amount you paid for the product in question.

Indemnification
You agree to indemnify and hold harmless Humsatva, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney's fees) arising out of your use of our website or products, your violation of these Terms and Conditions, or your infringement of any third-party rights.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Humsatva operates, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the competent courts of that jurisdiction.

Changes to Terms and Conditions
Humsatva reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Humsatva Customer Service
Email: komal.humsatva@thereformdesign.com
Phone: +91 7337358468

Thank you for choosing Humsatva. We appreciate your business and look forward to serving you!

Humsatva Shipping & Cancellation Policy

At Humsatva, customer satisfaction is at the forefront of our values. We offer a clear and fair cancellation policy with the following guidelines:

24-Hour Cancellation Policy (Order NOT Shipped)
Cancellations made within 24 hours of placing an order or before it is shipped qualify for a refund, subject to a 15% restocking fee unless refunded as Store Credit/Gift Card (no fees). This covers payment gateway and administrative costs.

  • Refund processing time: 5-7 business days.
  • Refund options for prepaid orders:

Post 24-Hour Cancellations (Order NOT Shipped)
Cancellations received after 24 hours but before shipment are assessed on a case-by-case basis, with 25% restocking fees, or 15% if refunded as Store Credit/Gift Card.

  • Refund processing time: 7-14 business days.
  • Refund options:

Cancellations After Order Has Shipped
If the order has shipped but not received and can be returned to the origin (RTO), a 25% restocking fee + INR 3999 shipping cost applies, with refunds given only as Store Credit/Gift Card.

  • Refund processing begins after the RTO is returned to our warehouse and takes 5 -7 business days.

Delayed Orders Beyond 14 Business Days of EDD
Orders delayed beyond 14 business days from the Estimated Date of Delivery qualify for a full refund back to the original payment form. For delays within 14 business days of EDD, standard restocking fees apply as outlined.

Contact Us:
For any questions, reach out to us at:
Email: hello@humsatva.com
Phone: +91 7337358468
Address: 1st Floor, Shakti Nilayam, Capital Pk Rd, Cyber Hills Colony, VIP Hills, Silicon Valley, Madhapur, Hyderabad, Telangana 500081

Our commitment is to ensure a seamless experience while upholding our values of sustainability, tradition, and transparency.

Return Policy

Introduction
At HumSatva, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes things don’t work out as planned. This Return Policy outlines the terms and conditions under which you can return items purchased from us. Our goal is to make the return process as straightforward and hassle-free as possible.

Eligibility for Returns
You may return most items purchased from HumSatva within 7 days of the purchase date for a full refund or exchange.

  • Condition: Items must be unused, in their original packaging, and in the same condition as received. Any tags or labels must still be attached.
  • Exclusions: Certain items are non-returnable, including:

How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at komal.humsatva@thereformdesign.com or call us at +91 7337358468. Please provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
  3. Shipping the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.

Return Shipping
You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over INR 4999.

Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-14 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange and ship the new item to you. If there is a price difference, we will either charge or refund the difference accordingly.

Restocking Fees
In some cases, a restocking fee may apply for returned items. This fee will be clearly stated in the Return Authorization email. Restocking fees typically apply to items that are returned without their original packaging or items that have been opened and used.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at komal.humsatva@thereformdesign.com. We will arrange for a replacement or refund at no additional cost to you. Please retain all packaging materials and documentation for our records.

Final Sale Items
Certain items are marked as "Final Sale" and cannot be returned or exchanged. These items will be clearly indicated on our website and during the checkout process. Please review your order carefully before completing your purchase.

Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return practices.

Contact Us
If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer service team at komal.humsatva@thereformdesign.com. We are here to help!

By providing a clear and comprehensive Return Policy, we aim to enhance your shopping experience and ensure your satisfaction with every purchase. Thank you for choosing HumSatva.